Frequently Asked Questions

Are you a physical store or an online shop?

Saz Mifsud is an online shop. We aim to give you as much information as possible about the product you are purchasing so that your shopping experience is made easy. Delivery is quick (1-3 working days within Malta) and there’s also the option to collect your product if you need it more urgently. We want your online experience to be the best! So if you have suggestions on how to improve our service please drop us a line here.

I am buying a gift. Can this be exchanged? If I don’t like it, may I return it?

If you are not entirely satisfied with your purchase, we’re here to help! You have 15 calendar days to exchange or return your item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We reserve the right to refuse the return of goods if they do not meet these conditions. Contact us to exchange or return your item here https://sazmifsud.com/contact-us/

How long does delivery take?

We aim to send your item as soon as possible. Local Maltese postage usually takes a maximum of 5 working days. For other countries, please allow between 5-14 working days. Kindly note that these are subject to Malta Post’s terms and conditions as all items are sent via Malta Post. For local mail, your postman will attempt two consecutive deliveries, however if you are not home, your postman will post a delivery slip through your letterbox, which will allow you to collect your item from your local post office on the next working day. We advise that you select an office address to save you having to go to the post office! For more info on delivery and returns visit https://sazmifsud.com/delivery-and-returns/

Do I have to pay via PayPal?

f you have OR have once had a PayPal account, it is likely that your computer will remember this and will automatically take you to the PayPal page. If you prefer to pay by credit card, simply open an ‘incognito tab’ or a new browser that will not remember your PayPal details. Once you do this, you will be given the option to pay via credit card when you click on ‘Place Order’.  PLEASE NOTE that you will still have to input a few details to create a PayPal account when paying by credit card. Do not worry though! The purchase will still be made using your credit card. Inputting your details to create a PayPal account simply ensures that you agree and accept PayPal’s ‘User Agreement’ and ‘Privacy Policy’ which offers the utmost protection of your personal data.

How big is my product?

All product sizes can be found in the individual product descriptions once a product is selected on the website. If you can’t find the size in the product description, simply scroll down and you will find it in the ‘Additional Information’ section.

If I select the ’Collect the item yourself’ option at check-out, where and when do I collect my item/s?

If you select this option at check-out, kindly input your preferred date and time for collection in the Order Notes section on the following page (under your billing details). We will asses your request and get back to you via email to confirm your appointment or request an alternative date. We will do our utmost to accommodate your schedule, however kindly note that this is subject to availability. We will also give you our pick-up point address once we confirm your date.

How do I choose between different types of silk?

We have curated a buying guide to ensure you buy the perfect product for you or your mate! You’ll find it here https://sazmifsud.com/buying-guide/