Frequently Asked Questions
If you are not entirely satisfied with your purchase, we’re here to help! You have 15 calendar days to exchange or return your item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We reserve the right to refuse the return of goods if they do not meet these conditions. Contact us to exchange or return your item here https://sazmifsud.com/contact-us/
We aim to send your item as soon as possible. Local Maltese postage usually takes a maximum of 5 working days. For other countries, please allow between 5-14 working days. Kindly note that these are subject to Malta Post’s terms and conditions as all items are sent via Malta Post. For local mail, your postman will attempt two consecutive deliveries, however if you are not home, your postman will post a delivery slip through your letterbox, which will allow you to collect your item from your local post office on the next working day. We advise that you select an office address to save you having to go to the post office! For more info on delivery and returns visit https://sazmifsud.com/delivery-and-returns/
All product sizes can be found in the individual product descriptions once a product is selected on the website. If you can’t find the size in the product description, simply scroll down and you will find it in the ‘Additional Information’ section.
If you select this option at check-out, kindly input your preferred date and time for collection in the Order Notes section on the following page (under your billing details). We will asses your request and get back to you via email to confirm your appointment or request an alternative date. We will do our utmost to accommodate your schedule, however kindly note that this is subject to availability. We will also give you our pick-up point address once we confirm your date.